• Mar 30, 2022
• Case Studies

Yuantai crane supplied 3 ton electric chain hoist to Panama

A customer from Panama purchased a 3 ton fixed type electric chain hoist from Yuantai Crane for its industrial production lifting.

A Panamanian customer approached Yuantai Crane seeking a reliable and efficient electric chain hoist to support their industrial lifting needs. The primary requirement was a 3-ton fixed electric chain hoist equipped with a hook for heavy-duty applications. Given the nature of their operations, the customer required a solution that would not only support robust lifting but also offer suitable speed and efficiency to meet their operational demands.

Purchase Purpose

The customer's primary aim in purchasing the Yuantai electric chain hoist was to improve productivity and streamline lifting operations. They specifically required a hoist that could perform consistently under high operational demands and handle substantial weights with ease. As lifting speed is essential to the efficiency of their operations, the customer requested a lifting speed of at least 4 meters per minute (m/min). Additionally, the hoist's voltage compatibility with their existing setup was crucial, as any electrical mismatch could cause delays or necessitate additional equipment.

Challenges in the Quotation Process

Throughout the quotation process, the transaction encountered several challenges primarily related to the lifting speed and voltage requirements. The customer required a faster motor speed than Yuantai's standard offering, which necessitated careful consideration of technical specifications and potential customizations. The lifting speed requirement of 4m/min was especially challenging, as it exceeded the specifications of the default model.

This situation prompted multiple rounds of communication with the customer and intensive technical consultations with Yuantai's engineering team. The key challenge was ensuring that the modified solution could maintain stability, safety, and durability while meeting the customer's need for increased speed.

Solution Development

After extensive technical discussions and adjustments to the design, Yuantai proposed a customized solution that could meet all of the customer's requirements:

• Enhanced Motor Speed: The motor speed was modified to achieve the target lifting speed of 4m/min, addressing the customer's primary requirement for faster operations.
• Voltage Compatibility: Adjustments were made to ensure the hoist's voltage configuration was compatible with the customer's power supply, ensuring smooth integration with their existing infrastructure.
• Durable Fixed Electric Chain Hoist with Hook: The hoist was designed as a fixed unit with a robust hook, providing the reliability and stability needed for heavy-duty lifting operations.
• This solution not only met the customer's performance requirements but also maintained high safety and operational standards. The technical team ensured that the modified hoist could perform reliably under these enhanced conditions without compromising safety or durability.

Product Advantages and Customer Benefits

The customized 3-ton electric chain hoist offers several distinct advantages and benefits to the customer:

• Improved Operational Efficiency: With a lifting speed of 4m/min, the customized hoist enables faster load handling, significantly reducing operation time and boosting productivity.
• Seamless Integration: The voltage compatibility customization allows for easy integration into the customer's existing electrical system, eliminating the need for additional modifications.
• Enhanced Durability and Reliability: Designed for high-performance operations, this customized hoist maintains Yuantai's standards for durability, offering the customer a reliable, long-lasting lifting solution.
• Safety Assurance: Despite the increased speed, the modified hoist was rigorously tested to ensure that it meets stringent safety standards, providing the customer with peace of mind during operation.

Customer Feedback

The customer was appreciated the commitment to understanding their needs and designing a hoist that fully met their expectations. The faster lifting speed has brought a 20% increase in efficiency. They are very satisfied and said they will continue to cooperate with Yuantai if necessary.

Yuantai Crane has decades of experience in the crane industry. It has a mature production plant, technical team, business and after-sales service team. Providing perfect crane solutions for all walks of life is our pursuit. If you have any questions about cranes, please feel free to consult or leave a message.