• Dec 12, 2024
• Case Studies

25T Overhead Crane for Australian Conveyor Company

Yuantai has supplied a 25 ton double girder overhead crane to a well-known conveyor manufacturer, PROK Pty Ltd.

Introduction to the Client: PROK Pty Ltd

PROK Pty Ltd is a famous conveyor manufacture in Australia, and they offer advanced solutions to mines, ports, and large-scale bulk material processing facilities. They look to us for reliable solutions.

As a key supplier of industrial cranes, we aimed to provide a solution tailored to their specific needs while addressing logistical challenges and maintaining the highest quality standards.

Understanding Customer Needs

After detailed discussions with PROK Pty Ltd, we identified several critical requirements for the equipment:

1. Capacity and Design Suitability: The crane needed to handle a 25-ton load efficiently while meeting strict operational safety and reliability standards.
2. Customization: The customer required tailored solutions for specific functionalities, including enhanced system performance, stability, and usability.
3. Compliance and Testing: Quality assurance and performance verification were non-negotiable, as PROK’s operations demanded precision and reliability.
4. Shipping Feasibility: The client expressed concerns about the logistics of delivering the equipment to Australia, a major hurdle in finalizing the order.

Challenges and Solutions

Addressing Shipping Concerns

One of the primary challenges was PROK’s uncertainty about our capability to deliver the crane to Australia. This concern was particularly significant, as international shipments often involve complex processes, including compliance with local regulations and ensuring safe transit of heavy machinery.

To alleviate these concerns, we implemented the following measures:

1. Third-Party Verification: We encouraged PROK to commission an independent company to inspect and test the equipment before shipment. This ensured transparency and built trust.

2. Showcasing Previous Successes: We provided detailed case studies and testimonials from Australian clients who had successfully integrated our equipment into their operations.

3. Comprehensive Documentation: We shared relevant shipping and compliance registers, ensuring the client had access to all necessary records for regulatory approval.

These actions demonstrated our commitment to meeting PROK’s expectations and successfully addressed their logistical concerns.

Ensuring Equipment Quality

Another key concern for PROK was the quality and performance of the crane. They required extensive testing to verify that the equipment met stringent operational standards. The tests included:

1. System Functionality Testing: Verifying the proper operation of all systems under various scenarios.
2. Stability Testing: Ensuring the crane could handle its maximum load without compromising safety or performance.
3. Usability Testing: Evaluating ease of operation and integration with existing workflows.

Our team conducted these tests meticulously, documenting the results and sharing them with PROK.

Conclusion

Although there were some problems and challenges during the cooperation, they were inevitable. The happy thing is that the team of PROKPtyLtd and our team have been working hard to reach the cooperation.