Frequently Asked Questions
Looking for some quick answers to frequently asked questions about cranes? Discover the answers in our Cranes and Crane FAQs.
To support our customers, we've compiled answers to frequently asked questions about our products, services, and processes.
General Questions
Q1. What types of cranes does Yuantai manufacture and sell?
We manufacture and supply a wide range of cranes, including overhead cranes, gantry cranes, jib cranes, and electric hoists. Our equipment is designed to serve industries such as construction, manufacturing, warehousing, and logistics. For detailed specifications, visit our Product Page.
Q2. Where are Yuantai cranes manufactured?
All our cranes are produced and manufactured by our factory - Dongqi Group. Our factory is located in Changyuan, Henan Province, the hometown of China's cranes. The factory covers an area of 240,000 square meters and employs more than 3,000 people, with raw tea presses and more than 2,000 sets of testing equipment.
Q3. Does Yuantai offer customized crane solutions?
Yes, we offer tailored crane solutions to meet specific project requirements.
Technical and Operational Questions
Q4. How do I determine the right crane for my needs?
Selecting the right crane depends on factors such as load capacity, operational environment, and project requirements. Our team can guide you through the selection process. Feel free to contact us for expert advice.
Q5. What safety features are included in Yuantai cranes?
Yuantai cranes come equipped with advanced safety features, including overload protection, emergency stop systems, anti-collision devices, and limit switches. Our equipment complies with global safety standards to ensure secure operation.
Q6. What is the expected lifespan of your cranes?
The lifespan of our cranes depends on factors such as usage frequency, maintenance, and operational conditions. With proper maintenance, our cranes are designed to provide reliable performance for 20+ years.
Installation and Maintenance
Q7. Does Yuantai provide installation services?
Yes, we offer professional installation services. Our experienced technicians ensure that the equipment is installed correctly and adheres to all safety guidelines. If you don't need on-site installation support, we can also provide remote installation guidance.
Q8. How often should crane maintenance be performed?
We recommend regular maintenance based on the manufacturer's guidelines, usage frequency, and operational conditions. Preventive maintenance should be scheduled at least once a year to ensure optimal performance and safety.
Q9. Can Yuantai provide spare parts for its cranes?
Yes, we maintain an inventory of spare parts for all our crane models. This ensures quick replacement and reduces downtime for your operations.
After-Sales Support
Q10. What after-sales services does Yuantai offer?
Our after-sales services include installation, maintenance, troubleshooting, and operator training. We also offer technical support to address any operational issues.
Q11. How can I get technical support if I face an issue?
You can reach our technical support team via email at [email protected]. We aim to provide prompt assistance to minimize disruptions.
Q12. Do you provide operator training for crane usage?
Our training programs are currently only available to customers who have made a purchase.
Ordering and Delivery
Q13. How do I place an order with Yuantai?
Our cranes are customized products, so you can first inform us of your specific parameter requirements and your contact information by email or contact page, later, our business representatives will contact you and communicate with you on further matters to help you complete the ordering process.
Q14. What is the typical delivery time for Yuantai cranes?
Delivery times vary based on the product and customization requirements. Standard models are typically delivered within 5–6 weeks, while customized solutions may take longer.
Q15. Do you ship internationally?
Yes, we ship our products worldwide. Our logistics team ensures safe and timely delivery, and we assist with documentation required for international shipping.
Certifications and Standards
Q16. Are Yuantai cranes certified?
Yes, all Yuantai cranes are certified to meet international safety and quality standards such as ISO 9001, ISO 14001, CE marking.
Still Have Questions?
If your question is not addressed here, feel free to reach out to us. We're committed to providing clear and detailed answers to support your needs.
Contact Us:
- Email:[email protected]
- Phone: 15003854290
